Shipping Policy

Delivery time

We deliver within 3 to 7 days after your order is confirmed.

Order processing and tracking

Once your payment is confirmed, we prepare your order for dispatch. You will receive an email when your order is placed, and tracking details as soon as they are available. You can also follow your order from the Track Order page.

Shipping costs

Any shipping cost is shown at checkout before you pay, so there are no surprises after you place your order.

Delivery address

Please check that your name, phone number and address are complete and correct before you pay. If you need to change them, contact us as soon as possible. We cannot guarantee changes once an order has been dispatched.

Delays

The 3 to 7 day timeframe is our usual delivery time. Delays can happen because of weather, holidays, carrier problems, customs checks or other events outside our control. If your order has not arrived within 7 days, please contact us with your order number and we will look into it.

Failed delivery

If a delivery fails because the address is wrong or the recipient cannot be reached, the carrier may return the parcel. Please contact us so we can arrange a new delivery. Extra delivery costs may apply in this case.

International orders

For orders shipped outside Bangladesh, import duties, taxes or customs fees may apply. They are set by your country and are the buyer's responsibility unless stated at checkout.

Damaged or incorrect parcels

If your parcel arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with your order number and photos. See our Return & Refund Policy.