Return & Refund Policy

Returns depend on the product

Whether an item can be returned is set for each product and is shown on that product's page in the Returns line. Please check it before you order.

If returns are enabled for a product

You can return the product within the return period shown on that product's page, counted from the day you receive it. To be accepted, the item must be unused, in its original condition and packaging, and you must have your order number. Please contact us first so we can give you return instructions. Unless the return is because of our mistake or a faulty item, the cost of sending the item back is paid by the customer.

If returns are disabled for a product

A product marked as not returnable cannot be returned or exchanged because you changed your mind. This applies to every product whose page says that returns are not accepted.

Damaged, defective or incorrect items

This applies to every product, including those marked as not returnable. If your item arrives damaged, does not work, or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos. We will review your request and arrange a replacement or a refund.

Refunds

After we receive and check a returned item, or approve your request, we refund the amount paid to your original payment method. How long it takes to appear depends on your bank or payment provider.